Total Quality Management - Essentials of TQM


Overview/Description
Target Audience
Expected Duration
Lesson Objectives
Course Number


Overview/Description
In Total Quality Management Fundamentals you will learn concepts and the history of Total Quality Management. Beginning with the benefits of a total quality solution, the course then explores the origins of total quality, comparing it with traditional management practices. It then goes on to teach the learner about the cost of quality, building a quality framework, managing organizational change and how to prepare for and lead a total quality solution.

Target Audience
This curriculum is aimed at all individuals who wish to input to and improve quality within their organization. There are no prerequisites required for this course.

Expected Duration (hours)
3.0

Lesson Objectives

Total Quality Management - Essentials of TQM

  • Identify benefits of Total Quality Management.
  • Recognize the fundamental concepts of Total Quality Management.
  • Recognize how Total Quality Management differs from traditional management practices.
  • Recognize key stages in the growth of Total Quality Management.
  • Identify key thinkers in the evolution of Total Quality Management.
  • Recognize the significance of Deming's input to Total Quality Management.
  • Recognize the importance of the two types of quality costs.
  • Identify objectives of cost evaluation.
  • Recognize elements of a quality cost reporting system.
  • Recognize the value of conducting a breakeven analysis.
  • Identify five factors that determine the success of quality management.
  • Use a Trust Integrity Ethics checklist for laying a quality management foundation.
  • Recognize the importance of communication in a quality management framework.
  • Recognize benefits of good organizational culture in quality management.
  • Identify elements of a Total Quality Management organizational culture.
  • Recognize elements of total quality culture.
  • Identify guidelines to change organizational culture.
  • Identify challenges that individuals face when organizations improve quality.
  • Recognize the best ways to deal with organizational change.
  • Identify a strategy for dealing with resistance to change.
  • Identify steps for assessing your organization's strategy.
  • Identify steps for assessing your organization's tactics.
  • Identify steps for assessing your organization's success to date.
  • Identify characteristics of a learning organization for quality management.
  • Identify ways to lead continuous improvement.
  • Recognize roles of the quality leader.
  • Identify managerial components of a total quality system.
  • Recognize guidelines for achieving top management support for a total quality system.
  • Identify factors that influence the success of a total quality system.
  • Course Number:
    en_US_44851_ng