Advanced Business Communication - Effective Business Communication


Overview/Description
Target Audience
Expected Duration
Lesson Objectives
Course Number


Overview/Description
The Advanced Business Communications: Effective Business Communication course focuses on effective messages in letters and memos, intercultural communication, and communication with the media, and crisis communication. Students will cover the guidelines for writing effective messages. Students will learn about effective intercultural communication, how to deal with cultural diversity, communicating through the media, the effective handling of press releases, press conferences, and media interviews. In addition, students will learn about the effective management and communication in times of organizational crises.

Target Audience
This course is aimed at any employee who wishes to attain a higher professional level of communication skills such as management personnel who must continue to perfect their communication skills and students of MBA standard who wish to improve their business communication skills for professional and employability reasons. It is recommended that individuals take the first two courses in the series or have equivalent knowledge.

Expected Duration (hours)
3.0

Lesson Objectives

Advanced Business Communication - Effective Business Communication

  • Identify the characteristics of direct and indirect approaches in business communications
  • Identify guidelines for writing a routine message
  • Identify guidelines for writing effective positive and informative messages
  • Identify guidelines for writing effective e-mail messages
  • Identify various types of negative messages
  • Identify the components of a negative message
  • Identify guidelines for writing effective negative messages
  • Identify guidelines for writing a negative performance review
  • Identify the essential parts of a persuasive message
  • Identify guidelines for writing persuasive messages
  • Identify guidelines for writing performance plans
  • Identify trends that have made intercultural business communication important
  • Identify areas of cultural diversity
  • Identify types of language barriers
  • Identify guidelines for communicating with people of other cultures
  • Identify guidelines for handling written and oral communication with other cultures
  • Identify areas for consideration regarding effective cross-cultural communication
  • Identify considerations for writing effective press releases
  • Identify considerations for effective handling of press conferences
  • Identify guidelines for preparing for a media interview
  • Identify considerations for handling a media interview
  • Identify issues relating to corporate crises
  • Identify guidelines for effective management of a crisis situation
  • Identify guidelines for creating an effective crisis communication strategy
  • Course Number:
    en_US_45273_ng