Exit Interviewing Skills - Preparing for an Exit Interview

Overview/Description
Target Audience
Expected Duration
Lesson Objectives
Course Number

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Overview/Description
Exit Interviewing: Preparing for an Exit Interview offers the student an overview of the purposes and types of exit interviews, how to set up exit interviews, and how to conduct them. The program covers who, when, and where the interviews should be conducted, as well as how they should be structured. It also covers guidelines for interviewing effectively, steps to prepare for exit interviews, communication techniques, and guidelines to prevent information distortion.

Target Audience
HR Managers and other managers in a company who are responsible for conducting exit interviews. There are no prerequisites required for this course.

Expected Duration (hours)
2.0

Lesson Objectives

Exit Interviewing Skills - Preparing for an Exit Interview

Identify the three purposes of exit interviews

Match the types of exit interviews to their descriptions

Identify the three factors you should consider before conducting exit interviews

Identify the three areas of information collected through exit interviews

Complete the sequence of steps for structuring face-to-face and telephone exit interviews

Identify guidelines for interviewing effectively

Identify effective communication techniques for exit interviews

Identify guidelines for preventing information distortion

Course Number:
en_US_47014_ng