Call Center Operations 1: Call Center Essentials (Includes Simulation)
Overview/Description Expected Duration Course Number Overview/Description
A customer service representative's fundamental role is to assist customers who reach out to your call center. In order to perform your job and enjoy doing it, it is important to understand a number of facets of call center operations. In this course, you will identify the role and responsibilities of a customer service representative, and the behaviors you and your call center need to demonstrate in order to provide excellent customer service.