Call Center Operations 2: Customer Rapport (Includes Simulation)
Overview/Description Expected Duration Course Number Overview/Description
Given that the CSR's most common interaction with a customer is on the telephone, it is vital to understand how your tone, language, and body language convey your message. Discovering techniques that can assist you in communicating with customers effectively, politely, and constructively, as well as techniques that can assist you in concentrating, listening, hearing, and communicating in writing can improve not only your professional interactions, but your personal ones, too. In this course, you will practice the skills needed to build rapport and engage with customers.