Call Center Operations 3: Call Center Performance (Includes Simulation)
Overview/Description Expected Duration Course Number Overview/Description
Greeting and opening a call with a customer is their first impression of you and your company. This initial contact sets the tone for the entire call. Knowing how to achieve positive results during your call will help ensure smooth flow throughout the length of the communication, and add value to it. In this course, you will explore the stages of call flow in a call center, open a call, add value to each customer interaction, and effectively close a call.