Call Center Operations 4: Call Center Challenges (Includes Simulation)
Overview/Description Expected Duration Course Number Overview/Description
As a CSR, you will face difficult customers and stressful situations. Knowing how to handle yourself in those situations allows you to develop patience and still provide quality service even in the most difficult interactions. In this course, you will explore common types of customers and how to handle customer complaints, manage customer interactions, and how to become proactive to help avoid stressful situations.