Overview/Description Expected Duration Course Number Overview/Description
Changes occur in business environments in search of competitive advantage, innovation and self-preservation. Effective Service Transition is required to communicate these changes as transition lifecycle steps so that businesses can manage the changes. It helps manage transition in terms of design specifications, change, configuration, test and deployment. The required business need, cost and efficiency are met with minimal risk and maximum optimization. This course covers the management and control of activities and techniques within the Service Transition stage. It is intended for, but not restricted to, CIOs, CTOs, managers, team leaders, supervisory staff, planners, IT consultants, IT audit managers, IT security managers, designers, architects, service test managers and ITSM trainers.