Customer Service Via Phone and Email (Includes Simulation)
Overview/Description Expected Duration Course Number Overview/Description
In this course, you will learn important principles and skills that you can utilize as a remote customer service representative. Generally, the customer initiates the process of contacting the service provider when they encounter a problem, such as a defect, poor service, or liability. There are degrees to customer emotion and the emotion varies based on the intensity of the problem on the measurable scale. One must stay calm while communicating a problem or there could be an altercation between the customer and the customer care representative. More than just discussing the problems, it is important to give unique solutions to each problem. Customer service is done best when the problems are resolved and the customer feels satisfied.