ITIL V3 - Service Strategy Fundamentals

Overview/Description
Target Audience
Prerequisites
Expected Duration
Lesson Objectives
Course Number

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Overview/Description
IT organizations face a variety of challenges to maintain a strategic advantage over their competitors. Within IT Infrastructure Library (ITIL), Service Strategy is a phase of the Service Lifecycle that helps IT organizations create value for their organizations through their service assets. This course examines how value is created through service assets, and how these service assets can perform better through service automation. It also details the four main activities in the Service Strategy process.

Target Audience
For information technology managers and support personnel who seek to improve and streamline the processes used to support the deployment of information technology within a business organization and individuals preparing for the ITIL V3 Foundation exam.

Prerequisites
None

Expected Duration (hours)
2.0

Lesson Objectives

ITIL V3 - Service Strategy Fundamentals

recognize how organizations use assets to create and add value

recognize how to implement service automation guidelines

identify the advantages of service automation

recognize how to use basic Service Strategies to add value

recognize examples of defining the market activities

recognize how identifying the market space helps when developing offerings

recognize how to determine if there is value in a service

identify how the Service Portfolio assists in developing offerings

identify reasons why organizations should develop Service Management as a strategic asset

recognize how an organization develops Service Management as a strategic asset in a given example

recognize examples of the first five steps in preparing for execution

recognize examples of steps six to ten in preparing for execution

recognize how to perform Service Strategy activities

Course Number:
ib_itil_a02_it_enus