ITIL V3 - Service Design Fundamentals

Overview/Description
Target Audience
Prerequisites
Expected Duration
Lesson Objectives
Course Number

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Overview/Description
IT organizations must design their services according to their business objectives, thereby aligning those services with their business needs. Within ITIL, Service Design is a phase of the Service Lifecycle that helps IT organizations create the design specifications to provide these IT services.

Target Audience
For information technology managers and support personnel who seek to improve and streamline the processes used to support the deployment of information technology within a business organization and individuals preparing for the ITIL V3 Foundation exam.

Prerequisites
None

Expected Duration (hours)
2.0

Lesson Objectives

ITIL V3 - Service Design Fundamentals

identify the five aspects of Service Design

recognize how to ensure that Service Design scope is aligned with business needs

identify considerations when designing a service solution

identify the options of status within the Service Portfolio

match roles in the Enterprise Architecture with their functions

recognize the areas to consider when designing a management architecture that integrates IT needs with business needs

identify the features of process design

recognize scenarios that illustrate metric tree benefits

demonstrate knowledge of the five aspects of Service Design

recognize which service delivery strategy to use in a given scenario

match delivery strategies with descriptions

identify how the use of tools facilitates the Service Design process

select the most appropriate delivery strategy in given examples

Course Number:
ib_itil_a04_it_enus