ITIL V3 - Service Transition Processes and Principles


Overview/Description
Target Audience
Expected Duration
Lesson Objectives
Course Number


Overview/Description
IT organizations need to transition their service designs into operations. Service Transition processes are important to provide companies with information to ensure that their service design solutions will achieve their expectations. This course will help learners understand Service Transition processes.

Target Audience
For information technology managers and support personnel who seek to improve and streamline the processes used to support the deployment of information technology within a business organization, and indiums preparing for the ITIL V3 Foundation exam.

Expected Duration (hours)
2.5

Lesson Objectives

ITIL V3 - Service Transition Processes and Principles

  • identify Change Management scope and objectives
  • identify policies that support Change Management
  • recognize examples of normal, standard, and emergency changes
  • recognize factors to consider when recording and reviewing the RFC
  • recognize factors to consider when assessing and evaluating the change
  • recognize factors to consider when authorizing, coordinating, reviewing, and closing the change
  • recognize how components and processes are affected by the Change Management process
  • identify KPIs that organizations use to measure change
  • match Change Management roles with responsibilities
  • recognize factors to consider when implementing a Change Management process
  • recognize the functions of the Configuration Management System (CMS)
  • recognize the responsibilities of Service Asset and Configuration Management roles
  • recognize how to determine release-unit levels, which deployment option to choose, and what model to use to build and deploy the release
  • match Release and Deployment roles with given examples
  • identify the features of the Service V-Model
  • identify the components of the DIKW structure
  • identify the relationship between the SKMS, CMDB, and CMS
  • identify Knowledge Management tools
  • recognize Service Transition processes, basic concepts, and roles and responsibilities in given examples

    • Course Number:
    ib_itil_a06_it_enus