Overview/Description
In order to decide the best path for an IT service organization to grow, service providers need to develop a strategy to maintain an advantage over their competitors. This course details the processes that affect Service Strategy. This course will assist the learner in preparing for the ITIL® V3 Foundation Level certification. This course is aligned with the ITIL® V3 Foundation Syllabus v4.2. ---------------------------------------------------- ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries.
Target Audience
For information technology managers and support personnel who seek to improve and streamline the processes used to support the deployment of information technology within a business organization and individuals preparing for the ITIL V3 Foundation exam.