ITIL® 2011 Edition Foundation: Service Strategy Fundamentals


Overview/Description
Target Audience
Prerequisites
Expected Duration
Lesson Objectives
Course Number

Overview/Description
IT organizations face a variety of challenges to maintain a strategic advantage over their competitors. Within IT Infrastructure Library (ITIL®), Service Strategy is a stage of the Service Lifecycle that helps IT organizations create value for their organizations through their service assets. This course examines how value is created through service assets, and how these service assets can perform better through service automation. It also details two processes: Strategy Management for IT services and Service Portfolio Management. This course will assist the learner in preparing for the ITIL® Foundation certification examination and is aligned with the ITIL® 2011 Edition Foundation Syllabus. ITIL® is a registered trade mark of AXELOS Limited.

Target Audience
For information technology managers and support personnel who seek to improve and streamline the processes used to support the deployment of information technology within a business organization and individuals preparing for the ITIL® Foundation exam

Prerequisites
None

Expected Duration (hours)
2.5

Lesson Objectives

ITIL® 2011 Edition Foundation: Service Strategy Fundamentals

  • describe the basic Service Strategy concepts
  • recognize how organizations use assets to create and add value
  • recognize how to implement service automation guidelines
  • identify the advantages of service automation
  • recognize how to use basic Service Strategies to add value
  • recognize key considerations for the Strategy Management of an organization's IT services
  • recognize how strategic management provides value to an organization
  • describe the activities of the strategic assessment and strategy generation stages of the Strategy Management process for IT services
  • describe the activities of the strategy execution stage and the measurement and evaluation stage of the Strategy Management process for IT services
  • identify key CSFs, KPIs, challenges, and risks of Strategy Management for IT services
  • recognize the activities of the define and analyze phases of the Service Portfolio Management process
  • recognize the activities of the approve and charter phases of the Service Portfolio Management process
  • identify key CSFs, KPIs, challenges and risks of Service Portfolio Management
  • describe the main considerations for the Strategy Management of an organization's IT services, given a scenario
  • identify the activities of the Strategy Management process for IT services, given a scenario
  • identify the activities of the Service Portfolio Management process, given a scenario

    • Course Number:
    ib_itlv_a02_it_enus