ITIL® 2011 Edition Foundation: Service Transition Processes and Policies


Overview/Description
Target Audience
Expected Duration
Lesson Objectives
Course Number

Overview/Description
IT organizations need to transition their IT service designs into the live environment. Sound Service Transition processes are critical to the success of releasing IT services and help ensure that Service Design solutions will achieve their expectations. This course examines ITIL® Service Transition processes and policies, including release and deployment management, knowledge management, asset transition, service, and validation, and change management. This course will assist the learner in preparing for the ITIL® Foundation certification examination and is aligned with the ITIL® Foundation Syllabus. ITIL® is a registered trade mark of AXELOS Limited.

Target Audience
For information technology professionals who seek to improve and streamline the processes used to support the deployment of information technology services, and candidates preparing for the ITIL® Foundation exam.

Expected Duration (hours)
2.5

Lesson Objectives

ITIL® 2011 Edition Foundation: Service Transition Processes and Policies

  • recognize the scope of Service Transition
  • describe examples of Service Transition policies
  • describe the phases of the Release and Deployment Management process
  • identify the Knowledge Management structure
  • describe the scope of the service Asset and Configuration Management process
  • describe the scope of the transition planning and support process
  • describe the scope of the service validation and testing process
  • describe examples of Service Transition policies
  • identify the activities of the phases of the Release and Deployment Management process
  • identify the Knowledge Management structure
  • describe the scopes of the asset transition, service support, and testing processes
  • differentiate between the types of service change in the Change Management process
  • identify the interfaces of the Change Management process
  • identify the stages of the normal change lifecycle
  • identify the aspects of the change procedure that could differ from a normal change procedure in emergency changes
  • differentiate between the types of service change in the Change Management process
  • identify the normal change lifecycle process, given a scenario
  • identify the emergency change procedures, given a scenario
  • identify key challenges of change evaluation

    • Course Number:
    ib_itlv_a06_it_enus