ITIL® 4 Foundation: Key Concepts of Service Management Overview/Description Expected Duration Lesson Objectives Course Number Expertise Level Overview/Description Discover the relationship between value and stakeholders, and examine various roles, key concepts, relationships, and the definitions of utility and warranty.
Expected Duration (hours)
0.7
Lesson Objectives ITIL® 4 Foundation: Key Concepts of Service Management
identify the subject areas covered in this course
define value
compare service consumer roles
describe other stakeholders in value
compare services and products
specify the key concepts of service relationships
define the service relationship model
describe the key concepts of creating value with services
compare utility and warranty
describe service management concepts
Knowledge Check: Defining ITIL® 4 Service Management Concepts
Course Number: it_acs04_02_enus
Expertise Level
Intermediate