ITIL® 4 Foundation: Key Concepts


Overview/Description
Expected Duration
Lesson Objectives
Course Number
Expertise Level


Overview/Description

Discover the four dimensions of IT service management (ITSM) and the external factors that influence the dimensions.



Expected Duration (hours)
0.5

Lesson Objectives

ITIL® 4 Foundation: Key Concepts

  • identify the subject areas covered in this course
  • describe organizations and people
  • describe information and technology
  • describe partners and suppliers
  • describe value streams and processes
  • recognize external factors that influence dimensions
  • describe the four ITSM dimensions
  • Knowledge Check: Identifying Dimensions of Service Management

    • Course Number:
    it_acs04_03_enus

    Expertise Level
    Intermediate