ITIL® 4 Foundation: The Guiding Principles


Overview/Description
Expected Duration
Lesson Objectives
Course Number
Expertise Level


Overview/Description

Discover the seven guiding principles that embody the core messages of ITIL® and of service management in general.



Expected Duration (hours)
0.7

Lesson Objectives

ITIL® 4 Foundation: The Guiding Principles

  • identify the subject areas covered in this course
  • describe the seven ITIL® guiding principles
  • identify the meaning of focus on value
  • describe what it means to "start where you are"
  • define the principle of progressing iteratively with feedback
  • define the principle of collaborating and promoting visibility
  • define thinking and working holistically
  • describe how to keep it simple and practical
  • define what it means to optimize and automate
  • identify ITIL®'s seven guiding principles
  • Knowledge Check: Defining ITIL® 4 Guiding Principles

    • Course Number:
    it_acs04_06_enus

    Expertise Level
    Intermediate