The Guiding Principles of the Service Value System and Continual Improvement Model Overview/Description Expected Duration Lesson Objectives Course Number Expertise Level Overview/Description ITIL has guiding principles of the service value system (SVS). In this course, you'll discover the seven guiding principles. Then, you'll learn about the continual improvement model and its seven steps. First, you'll explore the questions what is the vision?, where are we now?, where do we want to be?, and how do we get there? Then you'll learn about the step take action. Finally, you'll discover the steps that ask the questions did we get there? and how do we keep the momentum going? This course was originally created by Global Knowledge (GK).
Expected Duration (hours)
0.7
Lesson Objectives The Guiding Principles of the Service Value System and Continual Improvement Model
discuss the seven guiding principles of the service value system (SVS) and their purpose
describe the first guiding principle of the service value system (SVS), focus on value
describe the second guiding principle of the service value system (SVS), start where you are
discuss the third guiding principle of the service value system (SVS), progress iteratively with feedback
describe the fourth guiding principle of the service value system (SVS), collaborate and promote visibility
discuss the fifth guiding principle of the service value system (SVS), think and work holistically
describe the sixth guiding principle of the service value system (SVS), keep it simple and practical
discuss the seventh guiding principle of the service value system (SVS), optimize and automate
discuss the continual improvement model used by ITIL
describe the first step of the continual improvement model, what is the vision?
describe the second step of the continual improvement model, where are we now?
describe the third step of the continual improvement model, where do we want to be?
describe the fourth step of the continual improvement model, how do we get there?
describe the fifth step of the continual improvement model, take action
describe the sixth step of the continual improvement model, did we get there?
describe the seventh step of the continual improvement model, how do we keep the momentum?
Course Number: it_acsmgk_02_enus
Expertise Level
Everyone