Release, Service Level, and Availability Management


Overview/Description
Expected Duration
Lesson Objectives
Course Number
Expertise Level


Overview/Description

There's a number of important service management practices identified by ITIL. In this course, you'll begin by exploring release management. Then you'll discover service level management, availability management, and capacity and performance management. Finally, you'll learn about service continuity management and deployment management. This course was originally created by Global Knowledge (GK). 



Expected Duration (hours)
0.9

Lesson Objectives

Release, Service Level, and Availability Management

  • discuss the service management practice of release management
  • describe how a simple release might work
  • discuss the service management practice of service level management
  • describe the purpose of service level agreements (SLAs)
  • discuss how service level management uses metrics
  • describe how service level management contributes to value chain activities
  • discuss the service management practice of availability management
  • describe some of the key activities performed in availability management
  • discuss some of the measurements used in availability management
  • discuss the service management practice of capacity and performance management
  • discuss the service management practice of service continuity management
  • describe some of the key activities performed in service continuity management
  • discuss the technical management practice of deployment management

    • Course Number:
    it_acsmgk_06_enus

    Expertise Level
    Everyone