Most organisations have a mix of legacy and advanced systems. In this course, you'll explore how you can avoid the trap of legacy system architecture with DevOps and CloudOps. You'll learn the strategies, best practices, and benefits of modernizing or migrating legacy system architectures to multi-cloud architecture. Next, you'll look at different types of failover that can be adopted to manage system failures and the organizational structure that can be adopted to support mature multi-cloud deployments. You'll move on to learn about the elements of support systems and tools that enable robust technical and operational support systems. Finally, you'll examine how to use Git for issue tracking and Freshdesk for implementing a support ticketing system.
DevOps Engineering: Upgrading Legacy Systems & Support Systems
discover the key concepts covered in this course
recall the typical architecture of legacy applications and recognize approaches for avoiding the trap of legacy system architecture using classic DevOps and CloudOps principles
recognize the benefits of modernizing traditional or legacy systems to multi-cloud architecture using CloudOps best practices
specify strategies that can be employed to migrate from legacy to CloudOps and recognize best practices and principles that can be adopted for productive legacy system upgrades
recognize elements that should be considered when planning and designing end-to-end support systems for the enterprise
list the benefits of Operational Level Agreement and Root Cause Analysis in eliminating reoccurring support issues in enterprise applications that are deployed in multi-cloud environments
recall the various types of failover that can be adopted to manage system failures while ensuring SLA fulfilment for the end users
specify the benefits of Perceived Organizational Support and recognize the organizational structure that can be adopted to support mature multi-cloud deployments
recognize tools that can be used to define collaborative platforms to enable robust technical and operational support systems
differentiate between support mechanisms for traditional technical systems and support systems for hosted or cloud platforms and applications
list technical and security issues that need to be supported in the enterprise and describe the process of setting up technical triage and the use of forensic analysis to track and manage issues
use Git to set up issue tracking that can be used to help build collaborative support systems
use Freshdesk to implement a support ticketing system to help increase efficiency using automation and self-service support management