Support engineers commonly leverage cloud services like AWS, Azure, and GCP to manage resource configuration. In this course, you'll explore cloud infrastructure components, common cloud service models, and the technologies behind cloud computing. You'll learn about the logical architecture of AWS and critical services provided by Azure and Google Cloud Platform. Next, you'll examine a comparison of services provided by IBM, VMware, and Kamatera cloud. You'll then move on to look at tools that can be used to manage multi-cloud environments and the concepts of automation and configuration management in CloudOps. Next, you'll learn about the support levels provided by cloud service providers used to enable the shared responsibility support model. Finally, you'll learn to work with new EC2 runtime commands to manage remote EC2 instances, as well as common Azure and Google Cloud Platform commands to manage Azure and Google Cloud Platform resource configuration.
DevOps Support Administrator: Exploring Cloud Service Models
discover the key concepts covered in this course
list cloud infrastructure components and various service models that a support engineer must be familiar with to be able to provide technical support to cloud consumers
recognize the technologies that work behind cloud computing and the role of a support engineer in managing IaaS, PaaS, and SaaS
recognize the generic architecture of cloud, including the internal infrastructure and networking
recognize the history and the rationale behind AWS and describe the AWS logical architecture that can help cloud support engineers in building support mechanisms for AWS components
list the AWS services used to manage compute, storage, networking, and databases
list the prominent GCP services used to manage compute, storage, networking, and big data
compare the services provided IBM, VMware, and Kamatera cloud that a cloud support engineer must be familiar with to be able to integrate and manage multi-cloud environments
list tools that a cloud support engineer can use to manage end-to-end support for the CloudOps lifecycle, applied for multi-cloud environments
recognize the concepts of automation and configuration management in CloudOps and the automation and configuration management responsibilities of a cloud support engineer
classify the support levels provided by cloud service providers that can be subscribed to by cloud support engineers in order to provide shared responsibility support
use new EC2 runtime commands to manage remote EC2 instances at scale
use common Azure commands to manage Azure resource configuration
use common GCP commands with gcloud to manage GCP resource configuration and management