A New Manager and the Company's Future

Target Audience
Expected Duration
Lesson Objectives
Course Number

Perhaps one of the most exciting and challenging changes that comes with moving into a management role is the need to take a more strategic view of the work you are doing. You need to develop a greater awareness of how your own work, and the work of those in your department, fits with the strategic vision of the company. You will also need to have a greater understanding of the impact that the output of your department can have on other parts of the organization. Complacency is the enemy of continuing business success and, as a manager, it is vital that you always look for ways in which to "do things better." This may include enhancing the quality of the product you produce or the service you provide, or looking at ways in which to improve processes. It could also be about improving working relationships.

Target Audience
Anyone who is about to be promoted or has just been promoted into a first-time management or supervisory role


Expected Duration (hours)

Lesson Objectives

A New Manager and the Company's Future

  • recognize the importance of becoming more involved in the company's strategy.
  • identify the elements of successful corporate strategy.
  • apply a SWOT analysis to a given situation.
  • distinguish between the elements of a SWOT analysis.
  • determine the comprehensiveness of an analysis of the external business environment according to the STEP model.
  • match the four categories of a STEP analysis with related factors affecting a business.
  • recognize the benefits of continually seeking ways to improve operations.
  • apply the three Es of performance management to identify and address areas needing improvement.
  • distinguish between the three Es of performance management.
  • apply an appropriate method of conflict resolution, in a given situation.
  • distinguish between different strategies a new manager may use to manage conflict.
  • apply the stages of the control loop to establish and maintain momentum, in a described situation.
  • distinguish between various stages in the control loop.
  • recognize the benefits of identifying ways to meet company, staff, and customer needs.
  • apply the approaches new managers can use to help meet organizational objectives in a given scenario.
  • match actions a new manager could take with methods for meeting customer needs.
  • use techniques to improve the commitment of employees, in a described situation.
  • differentiate between causes of high and low levels of empowerment and commitment in employees.
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