Managing as Coach and Counselor

Target Audience
Expected Duration
Lesson Objectives
Course Number

'The ripest peach is highest on the tree.' 'A man's reach should exceed his grasp.' How do you motivate employees to go after 'the ripest peach,' or reach for the skill level that seems beyond their grasp? You do it by coaching. Coaching is what cultivates employee growth, not to mention employee loyalty. In Managing as Coach and Counselor, you'll learn to take people from adequacy to excellence. And as you build their self-esteem, confidence, and competence, you'll be building on the bottom line. This course explores four coaching styles, and the methodology to use them all. You'll also discover techniques to overcome employee resistance. Another key learning module is designed to get your workers past the confusion or mistrust that comes with having a new kind of boss. After all, if you are suddenly 'coach,' as opposed to supervisor, they'll need thoughtful dialogue as to why you've changed your approach, and what you hope to accomplish. After this course, you will be able to develop a workplace filled with high achievers.

Target Audience
Department directors, supervisors, managers, coaches

Expected Duration (hours)

Lesson Objectives

Managing as Coach and Counselor

  • recognize the benefits of training employees by using continuous coaching methods.
  • sequence the steps in training staff members new skills.
  • match the four coaching styles for training effectiveness to their characteristics.
  • when presented with a realistic scenario, apply effective questioning techniques for drawing a person out.
  • identify the goal of counseling.
  • recognize the benefits of employing appropriate counseling techniques for performance improvement.
  • analyze a given scenario to determine whether the SMART goal model was appropriately implemented.
  • differentiate between effective and ineffective ways to offer encouragement to an employee.
  • apply guidelines to effectively redirect an employee's performance when presented with a realistic situation.
  • recognize the critical importance of overcoming employee resistance.
  • apply effective techniques to gain cooperation from an uncooperative person when presented with a realistic scenario.
  • apply effective interventions to coach team members who are in conflict, given a scenario.
  • identify action that should be taken prior to initiating formal disciplinary action.
  • recognize the critical importance of preparing and guiding your staff through changes in management styles.
  • identify factors to consider when preparing for change.
  • identify communication strategies for executing a new management style.
  • identify methods to facilitate transition to a new management style.
  • apply effective methods for gaining acceptance of a new management style to a realistic situation.
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