Problem Performance Identification


Overview/Description
Target Audience
Prerequisites
Expected Duration
Lesson Objectives
Course Number



Overview/Description
If problem performance is to be managed effectively then, it needs to be clearly identified. This may not be as straightforward as it may at first sound. There are different views about the methods of identifying problem performance and a manager needs to be able to appreciate the differing points of view. Specifically the distinction between conduct and performance is crucial, because the responses to them need to be different. Another facet of the effective management of problem performance lies in identifying the causes of problem performance. There are performance problems that result from the way that the organization operates, which may well make the individual worker unable to perform better, for example in terms of the design of the task they are asked to perform. But there are also performance problems that stem from the workers attitude. In between these two there are performance problems which do not come from a disinterest in performing well, and are not system based issues, but are caused by the workers own ability to perform. Once there is clarity about the nature of the performance problem that the manager encounters then he or she must be able to measure the extent of that problem performance if they are to deal with it effectively. An imprecise definition and description of the problem, leads to a less than useful treatment in many ineffective performance management approaches. The observation of a worker naturally leads into the assessment of the standards of performance of that worker. This process is often put into a formal performance appraisal system and a manager needs to be aware of the qualities of an effective system.

Target Audience
Managers, supervisors, project team leaders and human resource professionals who need to deal with problem performance both informally and formally

Prerequisites
None

Expected Duration (hours)
2.5

Lesson Objectives

Problem Performance Identification

  • recognize the benefits of addressing the controversial issues related to problem performance.
  • distinguish between conduct problems and performance problems.
  • identify correct statements about personality traits linked to performance.
  • distinguish between arguments for and against forced ranking systems.
  • recognize the benefits of identifying the causes of problem performance at work.
  • analyze a given situation to determine the systemic causes of problem performance.
  • analyze aptitude problems so as to identify appropriate responses.
  • apply techniques to improve attitude problems that are causing problem performance.
  • recognize the benefits of using accurate, objective, and organized measurements of performance at work.
  • apply techniques to collect data on performance in a given scenario.
  • assess standards of performance in a given situation.
  • characterize best practices in performance appraisal systems.
  • Course Number:
    mgmt_05_a02_bs_enus