Managing the Change Process


Overview/Description
Target Audience
Prerequisites
Expected Duration
Lesson Objectives
Course Number



Overview/Description
Picture the scene. You've just started a new job and it's everything you've ever wanted. You find your desk, meet your new colleagues, and try to carry on with your life. But things are different. Your PC isn't in the same place, the cafeteria doesn't have your favorite coffee, and your chair isn't quite right. This is how change feels. You're disoriented--things still work, but not in the same way. You're in a neutral zone where you know how things should be, but they aren't quite as you imagined. It's at this stage when employees need their manager's reassurance, support, and understanding if they are to move out of their confusion and settle into a new way of working. "Managing the Change Process" gives you an insight into the types of issues that will face you and your employees, and provides you with guidance to ensure that you can support your employees and deal with the inevitable difficulties that will arise. The change process is never easy. People feel insecure, undervalued, and threatened. It's your job to help your employees to overcome these feelings, and this course will help you to do just that.

Target Audience
Managers, team leaders, and supervisors who are responsible for implementing change

Prerequisites
None

Expected Duration (hours)
3.0

Lesson Objectives

Managing the Change Process

  • recognize the benefits of appealing to the individual during change.
  • identify examples of short-term wins.
  • in a given scenario, establish empathy with employees.
  • sequence examples of the steps required to establish empathy.
  • recognize the value of supporting individuals during change.
  • use techniques to listen to employee concerns in a given scenario.
  • match the steps of the process for listening with examples.
  • identify examples of empowering behavior in defining job roles.
  • in a given scenario, use techniques to coach individuals through the change process.
  • recognize the benefits of dealing with conflict during the change process.
  • analyze a given scenario to determine the causes of conflict.
  • distinguish between examples of organizational and interpersonal conflict.
  • in a given scenario, resolve organizational conflict.
  • use goal-based strategies to resolve interpersonal conflict in a given scenario.
  • Course Number:
    mgmt_06_a02_bs_enus