Managing Change: Building Positive Support for Change
Overview/Description Target Audience Expected Duration Lesson Objectives Course Number Overview/Description
It's often said that people don't like change. But when it comes to organisational change, employees are genuinely interested in making things better - an improvement in processes, systems, functions or services in most cases means direct improvements for the employee too. But, employees cannot support change and recognise its benefits without first understanding how it affects their tasks, processes or roles. Employees - and people in general - empowered with knowledge, understanding and a clear vision of the future will not only welcome change, but accept it wholeheartedly. In this course, you'll learn about the importance of building a motivating atmosphere that supports organisational changeand the importance of creating short-term wins and vision. The course highlights techniques for listening to your employees during change initiatives such as encouraging open communication, listening to employees' feelings, checking for understanding and taking employee input into consideration. The course also covers actions that you can take to support individuals through change initiatives, including coaching for change, making sure that employees are empowered with the critical knowledge and skills necessary, considering individual characteristics of your employees and being flexible.
Target Audience
Any manager or leader who has an interest in or will manage or lead organisational change