Overview/Description
"If you can't describe what you are doing as a process, you don't know what you are doing," says W. Edwards Deming, a well-known American quality advocate, statistician, and educator. During the Measure stage of the Six Sigma methodology, you need to identify and map processes and procedures for problem areas identified during the Define stage, and present them to the Six Sigma team for a closer look. As you start uncovering and analyzing these processes, the likely causes of problems become clearer. This course will examine the tools and techniques used to model and analyze existing processes. From a process modeling perspective, the course looks at techniques such as process mapping, written procedures, and work instructions. From a process analysis point of view, the course examines the use of SIPOC analysis to identify process input and output variables, and explores how cause-and-effect diagrams and relational matrices are used to establish relationships between problems and potential causes. This course is aligned to the ASQ Certified Six Sigma Green Belt certification exam and is designed to assist learners as part of their exam preparation.
Target Audience
Candidates seeking Six Sigma Green Belt certification; quality professionals, engineers, production managers, and frontline supervisors; process owners and Champions charged with the responsibility of improving quality and processes at the organizational or departmental level