Overview/Description Target Audience Expected Duration Lesson Objectives Course Number Overview/Description
For a successful implementation of a Six Sigma improvement initiative the customer's preferences and business requirements must be captured. The Voice of the Customer is important for a project that aims to increase value and quality to the customers. The Voice of the Business is important when the project aims to improve internal efficiencies and productivity. The project selection process helps determine which projects are feasible and which provide the greatest benefit to the customer and the organization. It is important to identify who the project stakeholders are and what their interest in the project is in order to meet their expectations. In this course, you will learn how to capture information from the Voice of the Customer and the Voice of the Business and use a project selection process to decide which projects to pursue and what methodology to use. The course examines how to identify project stakeholders and the inputs and outputs of a process. This course is aligned to the ASQ Body of Knowledge and is designed to assist Yellow Belt candidates toward their certification and also to become productive members on their Six Sigma project teams.
Target Audience
Candidates seeking Six Sigma Yellow Belt certification and any other individuals involved in quality and process improvement at the organizational or departmental level