Group Problem Solving and Decision Making


Overview/Description
Target Audience
Expected Duration
Lesson Objectives
Course Number



Overview/Description
To be in business means to be on a team. Every team, even if its an informal group, convenes for one purpose--to solve problems and make decisions. In today's business world, effective business groups and teams are a key ingredient in success. By skillfully overcoming problems and making productive decisions, you'll turn your group into a community of success. In this course, you'll learn the skills necessary to first set the stage for group problem solving and decision making by recognizing the components of an effective team. You'll explore valuable strategies for improving group effectiveness, strategies that will enable you to move past groupthink and other obstacles and on to team productivity. You'll also learn how to better diagnose problems within a group setting, and then generate dynamic alternatives based on your diagnosis. Finally, you'll explore concrete ways to select the best option and make a wise, lasting business decision. You can't go it alone. This course will show you why and how to make the most of the advantages inherent in group problem solving and decision making.

Target Audience
Executives, managers, supervisors, team leaders, and other business professionals who want to enhance their ability to solve business problems and make effective personal and organizational decisions

Expected Duration (hours)
2.5

Lesson Objectives

Group Problem Solving and Decision Making

  • recognize the value of learning from the mistakes of other ineffective problem-solving and decision-making groups.
  • identify characteristics of ineffective problem-solving and decision-making groups.
  • select valid group dynamics problems.
  • recognize benefits of establishing and maintaining an effective problem-solving group.
  • identify strategies to maintain a team's engagement while it resolves a business problem.
  • analyze the strategies used by a team leader to enhance group communication.
  • apply strategies for handling a difficult team member.
  • recognize benefits of using effective group problem-solving techniques.
  • analyze the effectiveness of a group using the alternative worldview method of group problem diagnosis.
  • select effective group brainstorming strategies.
  • analyze the effectiveness of a team leader employing techniques to overcome groupthink.
  • analyze the effectiveness of a team using the nominal group technique to make a business decision.
  • identify effective strategies to use during a decision follow-up meeting.
  • Course Number:
    pd_04_a06_bs_enus