Processes for Managing Project Communications


Overview/Description
Target Audience
Expected Duration
Lesson Objectives
Course Number



Overview/Description
A project manager is the communication hub through whom all project information flows, receiving and distributing dozens of messages per day. Customers, suppliers, project team members, and company executives all rely on the project manager for up-to-date information that has been processed and tailored to meet their needs. There are three critical processes that a project manager uses to meet stakeholders' information needs and keep the project progressing well: Distribute Information, Manage Stakeholder Expectations, and Report Performance. These processes ensure all project stakeholders have the information they need at the right time and in the right format. This course emphasizes the importance of these Project Communications Management processes and guides the learner through the steps required to successfully implement each one. Specifically, it covers strategies for selecting appropriate methods for communicating with stakeholders and ways to ensure that stakeholders remain supportive of the project. Finally, learners will be introduced to different forms of performance reports. This course provides a foundational knowledge base reflecting the most up-to-date project management information so learners can effectively put principles to work at their own organizations. It will also assist in preparing the learner for the PMI® Certification Exam. This course is aligned with A Guide to the Project Management Body of Knowledge (PMBOK® Guide) – Fourth Edition, published by the Project Management Institute (PMI®), Inc., 2008. Copyright and all rights reserved. Material from this publication has been reproduced with the permission of PMI®.

Target Audience
Existing project managers wishing to get certified in recognition of their skills and experience, or others who wish to train to become accredited project managers

Expected Duration (hours)
2.0

Lesson Objectives

Processes for Managing Project Communications

  • match inputs of the Distribute Information process to examples
  • identify factors that positively influence project communications
  • classify a project communication example according to the communication method and type of information distribution tool it represents
  • identify types of organizational process assets that may be used to distribute project information
  • match inputs with the type of information they provide for managing stakeholder expectations
  • recognize examples of techniques and skills used to manage stakeholder expectations
  • identify outputs of managing stakeholder expectations
  • match the inputs to reporting performance with their characteristics
  • recognize the tools and techniques for reporting project performance
  • identify the outputs of reporting performance
  • Course Number:
    proj_12_a02_bs_enus