ITILŪ Foundation |
Program Overview: | The IT Infrastructure Library (ITILŪ) is a set of best practices which can help organizations provide IT services to internal or external customers. Acquiring the ITILŪ Foundation Certificate validates an individual's commitment to understanding these best practices.
The ITILŪ Foundation exam consists of 40 multiple choice questions testing a candidate's knowledge of the ITILŪ terminology and basic concepts, and comprehension of the core principles of ITILŪ practices for managing services. Exam duration is 60 minutes, with a pass of 65% (26 out of 40). |
Target Audience: | Individuals preparing for the ITILŪ 2011 edition foundation exam. |
Vendor Prerequisites: | A basic knowledge of the ITILŪ terminology, structure and basic concepts, and comprehension of the core principles of ITILŪ practices for Service Management. |
(Must Pass All Exams) |
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Pass the ITILŪ 2011 edition foundation exam. |