| ITILŪ Intermediate Service Capability Modules |
| Program Overview: | ITILŪ is a set of best practices which can help organizations provide IT services to internal or external customers. The ITILŪ Intermediate Service Capability modules consist of four individual certifications which focus on a series of processes including their activities, implementation and use throughout the ITILŪ Service Lifecycle. The four certifications that make up the ITILŪ Intermediate Service Capability modules are:
Operational Support and Analysis : includes Service Operation and Continual Service Improvement processes Service Offerings and Agreements : includes Service Strategy and Design processes Release, Control and Validation : includes Service Transition and Operation processes Planning, Protection and Optimization : includes Service Design processes All ITILŪ Intermediate Service Capability exams are made up of 8 scenario-based, gradient multiple choice questions, with four options each graded according to their accuracy. Exam duration is 90 minutes, with a pass of 70%. |
| Target Audience: | Individuals requiring specialized and detailed ITILŪ process level knowledge; individuals working towards achievement of the ITILŪ Expert Certificate in IT Service Management; individuals working towards achievement of the ITILŪ Master Certificate in IT Service Management. |
| Vendor Prerequisites: | Candidates for any of the four certifications in the Intermediate Service Capability modules must hold the ITILŪ Foundation Certificate in IT Service Management or the equivalent ITILŪ V2 Foundation plus Foundation Bridge Certificate, and must attend accredited training covering the relevant Intermediate Service Capability module. |
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(Must Pass All Exams) |
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Pass EXO-117 (ITILŪ Foundation Certificate in IT Service Management). |