Overview/Description
Lockstone Interactive Media has successfully implemented custom web solutions for clients both large and small. Equally adept at building both high-end web sites and custom online software applications, Lockstone's customers have included healthcare institutions, automobile parts manufacturers, technology firms, and nonprofit organizations.
You're an account representative with Lockstone responsible for working with customers throughout the design and development process. The first step is to meet with a prospective client to discuss his needs. Assuming this initial consultation goes well, you then work with other members of the Lockstone team to develop a web design and strategy proposal for the client. And if the client accepts the proposal, you will then oversee and facilitate the completion of the work.
Your job involves extensive contact with many different people. You're successful at it because you rely on your strong interpersonal skills. But working with an extremely demanding customer and difficult colleagues are going to put your communication abilities to the test.
This simulation is based on the SkillSoft series "Interpersonal Communications" and contains links to the following courses: comm_21_a01_bs_enus, comm_21_a03_bs_enus, comm_21_a04_bs_enus, comm_21_a05_bs_enus.
Target Audience
Individuals who want to develop or refresh their interpersonal communication skills