Aligning Agent Behaviors with Caller Types

Overview/Description
Target Audience
Expected Duration
Lesson Objectives
Course Number

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Overview/Description
Successful customer service agents know how to recognize the tone of a caller and adapt to it. This Business Impact explores three of the more common caller types and outlines workable coping techniques.

Target Audience
Call Center Representatives, Supervisors and Managers

Expected Duration (hours)
0.1

Lesson Objectives

Aligning Agent Behaviors with Caller Types

Objective Text

Course Number:
_pc_bi_ctbi010