Sending an e-mail to the wrong person, or excluding the right person, hinders effective communication. This course focuses on how to address and distribute e-mails. Specifically, you will be introduced to best practices for deciding who to send e-mails to and how to flag e-mails appropriately. The course also covers proper etiquette for forwarding e-mails and using reply and reply all. In addition, it highlights some poor copying practices to avoid.
All levels of employees, and any individual who wishes to refresh and refine their e-mail skills