The reality of workplace life is that team conflict won't go away on its own. Handling conflict successfully is no easy task, which is why you need an effective plan for conflict management. Not dealing with conflict in an organized and systematic way will likely cause the conflict to fester, lowering team morale. However, by managing team conflict well, you can quickly nip the problem in the bud. In this course, you'll learn about the common sources and signs of conflict, as well as a process for resolving conflict when it occurs. You’ll also explore ways to get the conflict resolution process back on track if difficulties arise.
Any individual who wants to develop or refresh their skills at recognizing and responding to workplace conflict