Overview/Description Target Audience Prerequisites Expected Duration Lesson Objectives Course Number Overview/Description
People who communicate with diplomacy and tact are able to inspire confidence. Communicating a difficult message can be very challenging, so preparation is key to a successful outcome. In this course, you'll learn about developing a diplomatic approach to difficult conversations. You'll learn how to avoid meltdowns, apologize, develop empathy, and remove personal biases.
Target Audience
Individuals who want to improve their ability to communicate in a more diplomatic and tactful manner