Organizations that provide IT services to internal or external customers need to have the capabilities to manage these services, and good practices to ensure capabilities are fully utilized. In this course you'll learn about the ITIL® framework, including its benefits and role in IT service management. This course also covers the stages, purpose, scope, and value of the ITIL® service lifecycle. This course is one of a series in the Skillsoft learning path that covers the objectives for the ITIL® Foundation Certificate in IT Service Management. ITIL® is a registered trade mark of AXELOS Limited. Used under licence of AXELOS Limited. All rights reserved.
Information technology professionals who seek to improve and streamline the processes used to support the deployment of information technology within a business organization; individuals preparing for the ITIL® Foundation Certificate in IT Service Management