Organizations that provide an IT service to internal or external customers need to have strong service management capabilities and good practices to ensure that this service is effective. In this course, you'll learn about the ITIL® framework, including its benefits and role in IT service management (ITSM) and service design. This course also covers the stages, purpose, scope, and value of the ITIL® service lifecycle. This course is one of a series in the Skillsoft learning path that covers the objectives for the ITIL® Foundation Certificate in IT Service Management. ITIL® is a registered trade mark of AXELOS Limited. Used under license of AXELOS Limited. All rights reserved.
Information technology professionals who seek to improve and streamline the processes used to support the deployment of information technology within a business organization; individuals preparing for the ITIL® Foundation Certificate in IT Service Management