Aligning an IT service with business objectives and needs is critical for effective IT service management (ITSM), and the service design specifications to provide these IT services must be well-planned to ensure this vital alignment. In this course you'll learn about the key concepts of the service design stage of the ITIL® service life cycle, including the five aspects of service design. This course also covers service solution considerations, elements of architectural design, and enterprise architecture components and roles. Finally, you'll be introduced to process design, including the elements of a process, types of metrics, and the benefits of metrics trees. This course is one of a series in the Skillsoft learning path that covers the objectives for the ITIL® Foundation Certificate in IT Service Management. ITIL® is a registered trade mark of AXELOS Limited. Used under license of AXELOS Limited. All rights reserved.
Information technology professionals who seek to improve and streamline the processes used to support the deployment of information technology within a business organization; individuals preparing for the ITIL® Foundation Certificate in IT Service Management