Polishing Your Skills for Excellent Customer Service
Overview/Description Target Audience Prerequisites Expected Duration Lesson Objectives Course Number Overview/Description
As a customer service representative (CSR), creating a support culture that focuses on your customers' needs is key. In this course, you'll learn how to enhance your interactions with customers to project service excellence. You'll explore how to establish effective customer relationships that involve customers in problem solving. Finally, you'll discover how to improve communication for a better client service (CS) in a cross-cultural customer support center or help desk environment.
Individuals who want to develop or refresh their customer service skills