Polishing Your Skills for Excellent Customer Service
Overview/Description Target Audience Prerequisites Expected Duration Lesson Objectives Course Number Overview/Description
As a customer service representative (CSR), creating a support culture that focuses on your customers' needs is key. In this course, you'll learn how to project an excellent service attitude that will enhance your interaction with your customers. You'll also explore how to establish effective customer relationships and involve customers in problem solving. In addition, you'll discover methods to communicate effectively in a cross-cultural customer support center or help desk environment.
Individuals who want to develop or refresh their customer service skills