As a manager, you will inevitably encounter difficulties when dealing with your employees. Two areas you may experience this in is dealing with difficult behavior and managing diverse teams. Whether they are blatant or less obvious, behavioral problems need to be addressed before they affect morale and productivity. Likewise, it’s important to consider the needs of all employees, no matter their backgrounds. This course covers best practices for confronting your employees about their difficult behavior and well as the key aspects of managing a diverse workforce effectively.
All individuals in a management role at any level, including supervisors, team leaders, professionals, departmental heads, directors, top management, and executives.