How to Manage Difficult Conversations


Overview/Description
Target Audience
Prerequisites
Expected Duration
Lesson Objectives
Course Number
Expertise Level



Overview/Description
For managers, difficult conversations can be immensely stressful. Handled the wrong way, this kind of conversation can also damage your work relationships and leave you feeling unsure of your abilities. However, with the right preparation and mindset, you can make sure that you communicate difficult news with tact and diplomacy. In this course, you'll learn some basic guidelines about when and where to initiate difficult conversations, and useful steps for managing the associated stress. You'll learn how to prepare for a difficult conversation using a four-step process, so that you're confident and can make the conversation as constructive and diplomatic as possible. Finally, you'll learn how to demonstrate that you have the right mindset when communicating bad news to an employee.

Target Audience
Managers and team leaders wanting to develop or refine their skills in managing employee performance during difficult times and in delivering difficult messages to their subordinates, colleagues, or superiors.

Prerequisites
None

Expected Duration (hours)
0.5

Lesson Objectives

How to Manage Difficult Conversations

  • identify guidelines on when it's appropriate to have a difficult conversation
  • recognize examples of four steps for managing the stress of a difficult conversation
  • identify examples of how to analyze the facts when preparing for a difficult conversation
  • recognize examples of how to analyze emotions when preparing for a difficult conversation
  • select examples of how to identify your goal and plan a difficult conversation
  • recognize ways to demonstrate the appropriate mindset during a difficult conversation
  • use techniques for handling difficult conversations
  • Course Number:
    amg_06_a03_bs_enus

    Expertise Level
    Everyone