Overview/Description
Six Sigma and Lean are business process improvement methodologies that, used together, are called Lean Six Sigma. In concert, they can become a strategy for business transformation that enables a system of process control and process design that supercharge an organization. This course discusses how to capture Voice of the Customer and the Voice of the Business feedback, and how to capitalize on the information they provide. It also covers the project selection process that enables a Six Sigma team to decide which projects to pursue and what methodology to use to best effect.
Target Audience
Candidates seeking Six Sigma Yellow Belt certification; those who are new to the world of Six Sigma or have a small role, interest, or need to develop foundational knowledge; quality professionals; engineers; production managers; frontline supervisors; and all individuals, including process owners and champions, charged with the responsibility of improving quality and processes at the organizational or departmental level
identify considerations associated with Voice of the Customer and Voice of the Business when determining project requirements
sequence the steps for implementing a VOC strategy in a Six Sigma project
recognize how customer information is used during project definition
choose the appropriate data collection method for the type of information you need to gather
classify examples of the types of customer requirements
identify best practices when selecting a Six Sigma project
recognize how a priority matrix is used during project selection
select the best Six Sigma methodology given project information
recognize examples of project stakeholders
classify customers as internal or external
identify the process owner on a given Six Sigma project
recognize the components that make up a process
label process variables according to where they belong in a SIPOC diagram
recognize concepts related to Voice of the Customer data collection and use, utilize Six Sigma tools for project selection, identify and manage stakeholders, and use SIPOC to identify process components