Confronting Workplace Conflict


Overview/Description
Expected Duration
Lesson Objectives
Course Number
Expertise Level



Overview/Description

Any time two or more people are gathered in one place, conflict will inevitably follow. The workplace is no exception. It’s how you manage workplace conflict. There are many valid approaches to managing conflict, but ignoring it is the one guaranteed not to work. Resolving conflict is an important interpersonal skill that, with practice, can diffuse difficult situations at work.
In this course, you’ll learn some of the major sources of workplace conflict. You’ll learn how to recognize your own conflict style and how to work toward conflict resolution. You'll also learn strategies and approaches to conflict management and working with difficult people.



Expected Duration (hours)
0.4

Lesson Objectives

Confronting Workplace Conflict

  • discover the subject areas that will be covered in this course
  • identify common styles of handling workplace conflict
  • recognize methods for adapting your style as needed in response to a conflict situation
  • identify the most appropriate conflict style for a particular situation
  • identify mind-sets for confronting conflict
  • recognize tactics for dealing with difficult people in a conflict situation
  • Knowledge Check: Handling Workplace Conflict
  • Course Number:
    bs_acm20_a01_enus

    Expertise Level
    Everyone