Establishing Quality Standards (2021 Update)

Expected Duration
Lesson Objectives
Course Number
Expertise Level


For project managers, ensuring project quality meets customer expectations is paramount. Close attention to grade, precision, and accuracy enhance your effectiveness in quality management and help you plan and monitor quality standards at every stage of the project to ensure customer satisfaction.

In this course, you'll explore tools and techniques for managing quality, like cost-benefit and root cause analysis, Pareto analysis, and the 80/20 rule. You'll also learn about using visual tools like scatter diagrams, control charts, and histograms to convey quality information and help discover the factors that threaten it.

Expected Duration (hours)

Lesson Objectives

Establishing Quality Standards (2021 Update)

  • discover the key concepts covered in this course
  • recognize aspects of managing project quality
  • match quality management concepts with examples
  • recognize the tools and techniques you can use to plan project quality management
  • categorize examples of costs of quality
  • describe how to perform a cost-benefit analysis
  • identify elements to include in a quality management plan
  • recognize examples of activities that are conducted in an effective quality audit
  • sequence the steps of a root cause analysis
  • recognize the tools and techniques you can use to control quality
  • sequence the steps in creating a Pareto diagram
  • use a control chart to determine when a process is out of control
  • Knowledge Check: Applying Your Skills at Establishing Quality Standards
  • Course Number:

    Expertise Level