For project managers, ensuring project quality meets customer expectations is paramount. Close attention to grade, precision, and accuracy enhance your effectiveness in quality management and help you plan and monitor quality standards at every stage of the project to ensure customer satisfaction.
In this course, you'll explore tools and techniques for managing quality, like cost-benefit and root cause analysis, Pareto analysis, and the 80/20 rule. You'll also learn about using visual tools like scatter diagrams, control charts, and histograms to convey quality information and help discover the factors that threaten it. This course will assist learners in preparing for PMI’s PMP Exam (2021 Update).