Engaging Team Members and Stakeholders (2021 Update)

Expected Duration
Lesson Objectives
Course Number
Expertise Level


Project management is more than just basic decision-making and scheduling. It's leadership. It's coaching, training, cross-training, and motivating. It requires both self-awareness and self-regulation, employing your emotional intelligence, or EQ, skills to keep a diverse team of professionals engaged and working effectively together.

In this course, you'll learn about tools and techniques that project managers can use to engage team members and stakeholders, including effective decision-making and conflict management and resolution. You'll also explore how your social skills and empathy can be employed to keep you team motivated and on point.

Expected Duration (hours)

Lesson Objectives

Engaging Team Members and Stakeholders (2021 Update)

  • discover the key concepts covered in this course
  • identify techniques for effective decision-making
  • recognize the sources of conflict and types of conflict resolution
  • identify the categories and behaviors of emotional intelligence
  • identify tools and techniques for assessing team member skills and personality traits
  • identify techniques for managing project and organizational change
  • recognize the impact of team member skill sets on work in progress
  • identify characteristics of Agile teams
  • recognize characteristics of Agile team work spaces and tools
  • Knowledge Check: Reviewing Your Team and Stakeholder Engagement Skills
  • Course Number:

    Expertise Level