CompTIA A+ 220-802: System Troubleshooting

Expected Duration
Lesson Objectives
Course Number

This course focuses on troubleshooting common problems, including the methodology behind troubleshooting computer problems, how to troubleshoot the most common motherboard and RAM problems, and how to troubleshoot operating system problems like failure to boot, spontaneous shutdown, and the blue screen of death (BSOD). The course also covers how to troubleshoot common hardware problems relating to CPUs, power supplies, hard disk drives and RAID. This course prepares the learner for CompTIA A+ exam 220-802.

Expected Duration (hours)

Lesson Objectives

CompTIA A+ 220-802: System Troubleshooting

  • follow best practices when working with and maintaining personal computers
  • apply troubleshooting methodology to a given scenario
  • describe the considerations involved in troubleshooting motherboards
  • recognize the causes of RAM errors
  • describe how to troubleshoot hardware and software related problems
  • distinguish between the troubleshooting options offered by different Windows operating systems
  • use troubleshooting methodology to work through a problem
  • apply troubleshooting methodology when solving motherboard, RAM and operating system issues
  • describe the characteristics of CPU failures
  • determine if an issue is related electrical supply problems
  • troubleshoot hard drives
  • sequence the steps to troubleshoot RAID drives
  • identify the probable source of a hardware problem
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