CompTIA A+ 220-802: General Troubleshooting

Target Audience
Expected Duration
Lesson Objectives
Course Number

This course focuses on general troubleshooting when working with PCs, including the common tools used for troubleshooting, how to troubleshoot networks, and how to troubleshoot security-related issues. This course also deals with troubleshooting common hardware and software problems when working with video, laptops, and printers. This course prepares the learner for CompTIA A+ exam 220-802.

Target Audience
Computer technicians who have the equivalent knowledge of at least 12 months of hands-on experience in the lab or field.

Expected Duration (hours)

Lesson Objectives

CompTIA A+ 220-802: General Troubleshooting

  • recognize how to troubleshoot Windows issues that occur after startup
  • recognize how to troubleshoot driver related issues
  • distinguish between blue screen errors and system lockup errors
  • specify the network troubleshooting approach that should be used in a given scenario
  • troubleshoot network and Internet connection issues
  • describe the options for dealing with malware
  • recognize the steps to take to clean an infected system
  • determine how to deal with specific system problems
  • troubleshoot network problems
  • propose solutions to deal with security issues
  • match each video issue with its probable cause
  • prepare a laptop for servicing
  • match the considerations involved in performing specific laptop maintenance tasks to the appropriate tasks
  • recognize how to isolate the source of a printer problem
  • describe how to troubleshoot printers
  • determine the source of display and printer issues
  • troubleshoot laptops
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