Overview/Description Target Audience Prerequisites Expected Duration Lesson Objectives Course Number Overview/Description
Troubleshooting skills are something that everyone, from the server or network administrator to the everyday user, should possess. Administrators, though, need to be able to thoroughly troubleshoot not only desktop computers, their hardware and operating systems, but also more complex and intricate issues that occur on sophisticated server hardware and network infrastructures. This course introduces hardware and software troubleshooting. It covers some of the common issues that can occur along with their fixes and some of the useful tools that can be employed in the troubleshooting process. This course also describes troubleshooting theory and recommended procedures. The course maps to CompTIA's Server+ exam, SK0-003, and covers the following exam objectives: 6.1 Explain troubleshooting theory and methodologies; 6.2 Given a scenario, effectively troubleshoot hardware problems, selecting the appropriate tools and methods; and 6.3 Given a scenario, effectively troubleshoot software problems, selecting the appropriate tools and methods.
Established IT professionals who wish to acquire job skills and to be trained specifically to pass the CompTIA Server+ 2009 certification exam
There are no prerequisites for this course. However, a Comptia A+ certificate is recommended.